First of all, we have [email protected] who is the technology consultant for our students and staff should anything go wrong. If you are having technical difficulties from your end, we will do all that we can in order to make sure it's fixed and doesn't happen again, but the credit for that class will be lost. If the technical issue is from our end, we will most certainly refund the class and ensure that it works correctly prior to next class.

We have staff and students throughout the world.

Our Global Headquarters is located at Vía Complutense 21 in Alcalá de Henares. You can find E.Z. World Academy HERE.

24 hours. If you need to cancel a class, we ask for 24 hours notice, or you will lose the credit for that class. If you have a medical emergency, first of all, we hope that it's not a big deal and you recover quickly, but secondly, we just ask that you provide us with a doctor's note. If you have a doctor's note or you cancelled with at least 24 hour's notice, we can just copy and paste that class onto a different day. In the rare event where a teacher or E.Z. World Academy cancels the class for whatever reason, you will not lose the credit for that class.

It all depends on what your goal is, but the answer is as many as you can. The more you can immerse yourself in the language, the better. With that said, taking into consideration each person's availability and budget, we'd say that 2 classes per week tends to be beneficial.

A computer, laptop, mobile or tablet connected to the internet; Zoom (sign up free); Headphones and a microphone

All of our teachers are native or native-like speakers that come from countries, communities and families where the target language was the one spoken, or, we occasionally have an outstanding teacher and person who's level is a C2 (according to CEFR), meaning they talk and interact just like a native speaking teacher. They have attained full proficiency in all aspects of the language: fluency, accuracy, pronunciation. These are most often "go-getters" and self-driven people, who work hard to continuously learn and improve the language, and this work ethic trickles down to their students. You see them learn and grow as well.

Why wait until before starting your classes? If you'd like, you can check your level with one of our online diagnostics. It's free! Other than that, we'd most certainly test your level with you. It will help guide us to tailor-make your course.

Depending on the continent you are on, you may have your own language level system. In Europe, they follow what's called the Common European Framework of Reference (CEFR) for Languages, which starts at A1 (I may know a handful of words), then A2 (I can begin to string sentences together in the present and can talk in the future - not like "multi-planetary life" future, but in the future tense), followed by B1 (now I am starting to be able go back and forth in a conversation, albeit slowly and with some mistakes, and verb tense knowledge now includes the past), then B2 (I can converse and use nearly all verb tenses, but conditionals and phrasal verbs are tough), and then C1 (I can have full-on conversations about various topics in all tenses. My pronuncation may still not sound close to a native-like speaker, and I may have a mistake or two in there, but I thoroughly impress my friends and colleagues) and finally C2 (I am native-like in terms of fluency, accuracy and pronunciation).

Absolutely! We tailor-make our courses so whether you are an absolute beginner or have been speaking the language fluently for years, we're excited to get to started with you!

It depends on your goal and the reason for taking the classes. If you still aren't sure, call us or reach us via our Contact Us form and we'll ask you some clarifying questions.